SHOP POLICIES & FAQs
Everything you'll need to know
SHIPPING
- Standard Shipping - £3.50
(3 - 5 working days)
- Free Delivery - When you spend over £60 (UK ONLY)
- Unfortunately we do not ship internationally at the moment
REFUNDS
We do not accept refunds, as all items are personalised and handmade.
If your item happens to have a fault please get in touch with your name, order number and address so I can try to resolve this matter quickly.
Or if you are truly unhappy with your item at the time you receive it, you have 48 hours from the time you received your item to contact us to resolve the issue.
Anything after 48 hours will not be taken into consideration.
To be eligible for a return please look below:
> Your item must be unused and in the same condition from when you received it.
> It must be in the original packaging.
> To complete your return we require a proof of purchase.
> To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
DO YOU DO CUSTOM ORDERS?
As well as designing brand inspired designs, we also love creating custom orders!
Customs range between £45-£55 depending on the stitch count so if you have a personalised idea shoot us a quick DM on our Instagram and we’ll get to work! If you do want a custom order do take into account they may take a little longer due to back & forth message and designing.
All custom orders can not be changed and can not be refunded by any means.
CAN I CANCEL MY ORDER?
Here at FatCat Threads, every order is final.
We do not accept cancellations but if you have made a mistake with the sizing or have decided on a different colour you will need to get in touch with us asap.
If you decide you want to change anything you have 24 hours to do so.
HOW LONG UNTIL I RECEIVE MY ORDER?
FatCat Threads is a small business, which means we do everything ourselves so please bear that in mind.
Your order will be made and dispatched within 5 working days.
Once your order has been shipped it should take 3-5 working days to arrive.
INQUIRIES ABOUT YOUR ORDER
If you have any questions regarding your order, please fill out the contact info in the Contact section of our website
(which can be found at the very top in our menu).
Tysm for shopping with us & supporting our small business!